Cancellations

The following outlines the cancellation policy for Into the Woods Alaska (ITWAK). This policy has been established to meet the demands of planning well organized expeditions and programs.

Cancellation requests must be received by email (hello@intothewoodsalaska.com) or through our “contact us” link found in many places across the website, booking pages, and confirmation emails, in the timeframe outlined below. ITWAK does not issue full refunds. ITWAK requires a 25% non-refundable deposit made at time of booking. We do not have a refund policy that accommodates last minute hardships. We do not have a refund policy that accommodates a Force Majeure/Act of God. 

Cancellation Timeframe (excluding after school programs, other programs on a monthly billing cycle, and multi-day overnight courses.)

• 30 days or more prior to the start date: 75% of the total course fee refunded for all non-multi-day overnight courses.

• 14-29 days prior to the start date: 50% refund of the total course fee refunded for all non-multi-day overnight courses.

• Cancellations requests made 13 days or less prior to the course start date will receive no refund.

After School Programs and Other Programs on a Monthly Billing Cycle

After school programs are billed on the 1st of each month from August through May. We require at least 3 weeks/21 days written notice (email or “contact us” link) before the start of the following month to cancel future installments in the monthly billing contract.

Multi-day Overnight Courses

All multi-day overnight course tuition is non-refundable within 45 days of the course start.

Cancellations made by Into the Woods Alaska

ITWAK reserves the right to cancel or reschedule a course, trip, or program. In the unlikely event that ITWAK cancels your booking, not including Force Majeure (see above), ITWAK will issue a full refund or the booking fees will be transferable to another course or program. ITWAK will not be responsible for any costs associated with cancellations over which it has no control, including, but not limited to: flight cancelation fees, flight change fees, and/or associated lodging and meal fees. 

Early Termination of a Program

If for any reason a program ends early there will be no refund. 

Early Departure or Dismissal of a Course Participant

If a participant departs or is dismissed from an ongoing ITWAK course or program due to injury or personal reasons, no refunds will be provided. ITWAK retains the right to dismiss a participant if the instructors determine that the individual poses a risk to safety, exhibits poor health, is behaviorally or medically unfit—either mentally or physically—for the course conditions. ITWAK is not responsible for additional costs associated with these cancellations or program changes.

Payments

Payments may be made through any of our booking platforms: Viator/Tripadvisor, Fareharbor, HiSawyer, through connected affiliates, through our website at www.intothewoodsalaska.com, or other platforms. In the event that refunds are made, they only include our fees for the course, and do not include any potential added fees or percentages charged by the booking platform. 

ITWAK requires a non-refundable 25% minimum deposit at time of booking. For all courses and programs, the remaining 75% will be charged when the course is fully booked, or: 1) for multi-day overnight courses, the remaining 75% balance will be charged 45 days prior to the course start date; 2) for all other courses and programs, not including programs on a monthly billing cycle, the remaining 75% balance will be charged 30 days prior to the course start date. 

Travel Insurance Recommendations

Previous customers have found it beneficial to protect their purchase with travel insurance. This insurance may cover costs if you are unable to join your course due to a personal emergency, personal or family medical reasons. It may also cover evacuation and medical expenses in the case of an illness or injury. Many outdoor companies work with Aon Affinity or Travelguard, however there are many more policies available that may work for you.

Transfer Policies

All transfers are assessed a $25 administrative transfer fee. Transfer requests may not be approved for reasons including but not limited to enrollment levels in the program to which participant requests a transfer. Transfer requests must be made by email or the “contact us” link at least 30 days prior to the start of the course.

There are no transfers between Participants.